We utilizes a multi-tiered support system to provide rapid response and conclusive resolution to your IT issues. We provide Offsite and Onsite IT Support for both End User Computing and IT Infrastructure support. All request for services are prioritized and routed to the appropriate support personnel for resolution. Unresolved cases are escalated to the next technical support level as specified in our Service Level Agreement Key Performance Index.
Submit an “IT Support” ticket with your issues / problems and our technical support team will revert whenever possible. For all other enquiries, do contact us and we’ll get back to you as soon as we can.
We uses secured remote management tool enabling us to remote into your system (with your permission) and mitigate your issue remotely. 80% of issues can be resolved immediately with the right IT knowledge and skills improving IT Service delivery and customer satisfaction.
For those difficult problems, we may recommend triggering an “Onsite” support case at which we will dispatch an engineer onsite to mitigate the issue. For dedicated and guaranteed Onsite IT support do contact us for our IT Service Contract.